1. Order Processing:
- All orders placed through our website, zonedeliveryservices.com, will be processed within 24 hours of receipt, excluding weekends and holidays.
2. Delivery Zones:
- We currently offer delivery services within specified zones. Customers can check if their location falls within our delivery zones during the checkout process.
3. Delivery Timeframes:
- Delivery timeframes will vary based on the delivery zone and order volume. Customers will be provided with an estimated delivery time at the checkout. Please note that unforeseen circumstances may cause delays.
4. Delivery Charges:
- Delivery charges are determined based on the delivery zone and order value. Customers can view the applicable delivery charges during the checkout process.
5. Delivery Confirmation:
- Customers will receive a confirmation email or SMS once their order has been dispatched for delivery. This communication will include tracking information if available.
6. Delivery Attempts:
- Our delivery team will make reasonable attempts to deliver the order to the provided address. If delivery is unsuccessful, additional attempts may be made, or the customer will be contacted to arrange an alternative delivery time.
7. Customer Presence:
- It is the responsibility of the customer to ensure someone is available at the delivery address to accept the order during the specified delivery window. If no one is available, the order may be returned to our distribution center, and additional charges may apply for re-delivery.
8. Quality Assurance:
- We take utmost care to ensure the quality and freshness of our products during delivery. If customers have concerns about the condition of delivered items, they are encouraged to contact our customer support team within 24 hours of receipt.
9. Refund and Return Policy:
- Refer to our Refund and Return Policy for information on order cancellations, refunds, and returns.
10. Contact Information:
- For any inquiries regarding delivery or to report issues with an order, customers can contact our customer support team at firstname.lastname@example.org or call our helpline at [Your Contact Number].
- This Delivery Policy is subject to change, and customers are encouraged to review it periodically for updates.